Privacy Policy

Flamora LPG Gas Cylinder Distribution ("Flamora", "we", "our", or "the Platform") operates a specialized Liquefied Petroleum Gas distribution and energy management system serving domestic consumers and commercial enterprises across Peshawar, Khyber Pakhtunkhwa, and regional distribution corridors.

This Privacy Policy applies to all interactions with Flamora, including our administrative application, public order channels, B2B commercial accounts, delivery dispatch services, and customer ledger management systems. By accessing our services or establishing a customer account, you acknowledge the data management practices detailed herein.

To facilitate compliant LPG distribution, maintain precise cylinder asset reconciliation, and manage running accounts, Flamora processes the following categories of data:

• Account & Entity Identification: Customer legal or commercial names, registered entity names (e.g. restaurants, catering facilities, hotels, residential properties), primary physical delivery addresses, GPS coordinates for delivery routing, contact phone numbers, and authorized account representatives.
• Cylinder Asset & Inventory Records:Serial identifiers, barcode assignments, cylinder tare and gross capacities (11.8 kg Domestic, 15.0 kg Standard, and 45.4 kg Commercial), live custody records ("WITH_CUSTOMER" status), security dues deposited, empty cylinder returns, and buyback credits.
• Financial & Invoicing Transactions: Sequenced sales orders, delivery receipts, account running ledgers, outstanding balances, payment timestamps, transaction instruments (Cash on Delivery, Bank Transfer, EasyPaisa, JazzCash), credit thresholds, and designated B2B margin categories.
• Operational & Inbound Inquiries: Communications submitted via our public portal, catalog inquiries, delivery schedules, customer support inquiries, and safety audit notes recorded by dispatch personnel.

Data gathered by Flamora is utilized strictly for lawful operational, regulatory, and financial management purposes:

Flamora implements enterprise-grade technical and organizational safeguards to protect customer records against unauthorized disclosure, alteration, or destruction:

• Role-Based Access Control (RBAC): Administrative rights are segmented strictly by role (Super Admin, Regional Manager, Customer). Users may access only records required for their designated operational responsibilities.
• Audit Trails: Core financial entries, inventory status changes, voided bills, and cylinder custody modifications generate immutable system logs identifying the operating user and timestamp.
• Transport & Rest Encryption: Digital transmissions between user clients and application endpoints are secured with Transport Layer Security (TLS 1.3 / HTTPS).

Flamora maintains a strict policy regarding user and business information:

Zero Monetization: We do not sell, rent, monetize, or trade customer contact details, transaction ledgers, or business profiles to any third-party marketing or advertising networks.

Information is disclosed strictly to authorized delivery personnel to effectuate physical delivery, verified banking institutions for payment settlement, or regulatory authorities where mandated by the laws of Pakistan.

Commercial and domestic account holders may review running ledger balances, request invoice adjustments, or update operational contact details by contacting Flamora administration: