Legal & Compliance Documentation

Terms of Service & Conditions

Effective Date: September 2026 • Version 2.4

These terms constitute the binding commercial and operational agreement governing LPG cylinder distribution, cylinder asset custody, return obligations, and customer accounts with Flamora.

1. Agreement and Binding Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between the customer or corporate entity ("Customer", "Client", or "You") and Flamora LPG Gas Cylinder Distribution ("Flamora", "we", "us").

By booking a cylinder delivery, registering an account on our platform, maintaining cylinder security dues, or accepting physical possession of LPG cylinders, you acknowledge and agree to be governed by these Terms and our Privacy Policy.

2. Operational Services & Cylinder Specifications

Flamora provides certified LPG supply, scheduled cylinder deliveries, empty cylinder return services, and commercial ledger management under the following operational tiers:

Domestic Distribution (B2C): Provision of 11.8 kg and 15.0 kg capacity cylinders for residential consumption, including doorstep safety checks and valve seal verification upon handoff.
Commercial & Industrial Supply (B2B): High-volume 45.4 kg commercial cylinders tailored for restaurants, hotels, commercial food processing, and industrial facilities, supported by running account credit lines and assigned margin tiers.
Order Schedules: Deliveries are executed during standard operating hours or according to agreed standing commercial schedules. Unforeseen weather, transportation disruptions, or supply chain shortages will be communicated promptly.

3. Cylinder Asset Custody, Empty Returns & Stagnant Audits

LPG gas cylinders are certified pressure vessels subject to strict custody and accountability standards:

Asset Ownership & Security Deposits:

All cylinders remain the physical property of Flamora or its authorized distributors unless an explicit written bill of outright sale is executed. Any security dues held represent deposit accountability and do not transfer ownership.

One-for-One Refill Return Obligation:

Upon delivery of a refilled cylinder, the customer must return an empty, undamaged cylinder of corresponding capacity. If an empty cylinder is not surrendered, the delivered cylinder is booked as an additional outstanding cylinder due against the customer's account.

7-Day Stagnant Cylinder Audit Protocol:

Any cylinder retained in customer custody for greater than seven (7) calendar days without recorded refill consumption or surrender is automatically flagged in the system for physical inventory verification and recovery dispatch.

Surplus Cylinder Buyback Credit:

Customers may return surplus cylinders in sound condition for buyback ledger credit at prevailing authorized market rates, subject to technical safety inspection by Flamora depot engineers.

4. Regulatory Pricing and Account Settlement

Pricing and settlement terms for gas supply and cylinder deposits:

OGRA Regulatory Rates: LPG gas unit prices are indexed in accordance with official consumer pricing notifications issued periodically by the Oil & Gas Regulatory Authority (OGRA), augmented by approved regional logistics tariffs.
Running Ledger Reconciliation: Commercial accounts are maintained on a continuous ledger basis. Invoices, delivery slips, and payment receipts are reflected in real time.
Payment Windows: Invoices are payable on the terms specified (e.g. Cash on Delivery or agreed 15-day commercial terms). Unsettled balances beyond agreed credit limits may result in temporary dispatch holds.

5. Mandatory Safety Protocols & Operational Restrictions

LPG is a pressurized, combustible substance. Customers accepting cylinder deliveries covenant and agree to uphold all mandatory safety guidelines:

Required Safety Measures:

• Cylinders must be placed upright in a well-ventilated, above-ground location away from open flames, heat sources, and electrical equipment.

• Prohibition on Unauthorized Decanting: Cross-filling, illegal roadside decanting, or tampering with pressure relief valves is strictly prohibited by law and voids all warranties and liability.

• In the event of an odor leak or defective regulator seal, immediately shut the valve, ventilate the area, avoid electrical switches, and contact the Flamora emergency line.

6. Limitation of Liability and Governing Jurisdiction

Flamora shall not be liable for losses or damages resulting from customer mishandling, unauthorized decanting, substandard hose connections, or force majeure events outside our reasonable operational control.

These Terms shall be interpreted and governed in accordance with the laws of the Islamic Republic of Pakistan. All legal proceedings arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Peshawar, Khyber Pakhtunkhwa.

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